Legal
Fees
Customers pay the approved quote and nothing more. Lukis choose a plan: Free (12% platform fee) or Lukilly Pro (R99.00 a month, 8% platform fee).
Current status: in-app payments through PayFast are coming soon. Until they are live, Lukilly collects no money and charges no fee or subscription. Lukilly Pro is switched on manually by Lukilly for now. The schedule below applies once payments launch.
Fee schedule
| Item | Customer | Luki: Free plan | Luki: Lukilly Pro |
|---|---|---|---|
| Create an account, post a job, browse or quote | Free | Free | Free |
| Monthly subscription | None | None | R99.00 per month [PLACEHOLDER: whether R99 includes VAT] |
| Platform fee | None: you pay the quote total | 12% of the approved quote total, deducted from your payout | 8% of the approved quote total, deducted from your payout |
| Card / EFT processing (PayFast) | [PLACEHOLDER: whether Lukilly absorbs PayFast transaction costs or passes them on, and how much] | ||
| VAT on the platform fee | [PLACEHOLDER: whether the 12% and 8% fees include or exclude VAT] | ||
| Cancelled before work starts | Full refund of the amount held | No fee | |
| Refunded after a dispute | Refund as decided | Fee only on the amount actually paid out | |
Lukilly Pro
- Pro costs R99.00 a month and lowers your platform fee from 12% to 8%.
- It pays for itself once you win about R2,475.00 of accepted work a month (R99.00 ÷ 4%).
- Your rate is locked on each quote when you send it. A quote sent while Pro is active keeps 8% even if Pro later ends; a quote sent on Free keeps 12% even if you upgrade later. A revised quote locks the rate on the day you send the revision.
- Pro runs to a paid-through date (end of that day, South African time). After that, new quotes use the Free rate automatically.
- Online billing is not live yet: Lukilly switches Pro on manually. [PLACEHOLDER: billing cycle, renewal, cancellation and refund terms for Pro once PayFast subscriptions launch]
When the fee is charged
- The customer approves a quote and (once live) pays the quote total through PayFast. The money is held, not paid to the provider yet.
- The provider does the work. The customer confirms completion, or a dispute is decided.
- Lukilly releases the payout. The fee locked on the quote is deducted at this point, and only on the amount released.
Worked examples
We calculate in whole cents. The fee is the locked rate times the quote total, rounded to the nearest cent (exact half cents round up).
| Quote total (customer pays) | Free: fee (12%) | Free: Luki receives | Pro: fee (8%) | Pro: Luki receives | Note |
|---|---|---|---|---|---|
| R1.00 | R0.12 | R0.88 | R0.08 | R0.92 | Minimum quote |
| R10.05 | R1.21 | R8.84 | R0.80 | R9.25 | Rounding: 120.6 cents becomes 121 cents (Free) |
| R850.00 | R102.00 | R748.00 | R68.00 | R782.00 | Small repair |
| R1,125.51 | R135.06 | R990.45 | R90.04 | R1,035.47 | Itemised quote with cents |
| R2,475.00 | R297.00 | R2,178.00 | R198.00 | R2,277.00 | Pro break-even per month |
| R25,000.00 | R3,000.00 | R22,000.00 | R2,000.00 | R23,000.00 | Larger renovation |
Quotes must be at least R1.00 and at most R1,000,000.00. Examples exclude the Pro subscription, any PayFast processing costs and VAT treatment still to be confirmed above.
What we will never do
- Add a hidden booking or service fee to the customer's price, on either plan.
- Charge a provider to receive job leads or to submit quotes.
- Change the fee on a quote that has already been sent, including when you change plan.
Full details are in our Terms of Service. Questions: [PLACEHOLDER: support email].